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Return and Refund Policy

Last updated: October 12, 2022 

Thank you for shopping at Brussels Beer Project. 

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.  

The following terms are applicable for any products that You purchased with Us. 

Interpretation and Definitions 

Interpretation 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

Definitions 

For the purposes of this Return and Refund Policy: 

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Beer Project, Rue antoine dansaert, 188. 1000 Bruxelles. 

Goods refer to the items offered for sale on the Service. 

Orders mean a request by You to purchase Goods from Us. 

Service refers to the Website. 

Website refers to Brussels Beer Project e-commerce website, accessible from shop.beerproject.be 

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

Your Order Cancellation Rights 

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. 

The deadline for cancelling an Order is 14 days from the date on which the Goods were delivered to the final address mentioned on the order (home address or pick-up point).  

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement, without having to give a reason. You can inform us of your decision by: 

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. 

Conditions for Returns 

In order for the Goods to be eligible for a return, please make sure that: 

  • The Goods were purchased in the last 14 days 
  • The Goods are in the original packaging 

The following Goods cannot be returned: 

  • The supply of Goods made to Your specifications or clearly personalized. 
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the expiration date is coming soon. 
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. 

Only regular priced Goods may be refunded. Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law. 

Returning Goods 

You are liable for all return shipping costs, except if Goods are faulty, in which case We will reimburse You. All returning goods must be sent to: 5 Boulevard Barthélémy, 1000 Brussels.

You are responsible for the risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

Contact Us 

If you have any questions about our Returns and Refunds Policy, please contact us: 

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